There are many reasons why your credit card may be declined and almost all these reasons are out of ANRelationships hands. The reasons are usually to do with the user, their bank or on some occasions, our payment providers.

Usually cards are declined for the following reasons:

  • Incorrect information provided by card holder. This can be anything from wrong card number or expiry date amongst other things.
  • Insufficient Funds in card account
  • Refused by the bank.

Why has my bank declined my transaction?

Payment systems are designed to prevent fraud, authorise payments and compete transactions with the least effort.

The customer’s bank (aka card issuer) may decline card-based transactions if:

  • The customer provided incorrect payment data.
  • The card number is not valid.
  • The customer does not have enough funds in their account.
  • The card has expired.
  • The card was reported as stolen or lost.
  • Bank policies or local regulations restriction on transactions for specific services and sites.
  • There was no response from the card processor.
  • A technical issue interrupted the authorization flow.

What to do now..

We would suggest you contact CCBill (our trusted payment providers) using the button below. They are open 24/7 and may be able to tell you why your card was declined.

Contact CCBill Customer Support